Policies
Return Policy
For purchases made on this Online store:
Our return policy for purchases made Online is: Full merchandise refund or exchange (whichever you prefer) for returns requested by email within 7 days after you receive your online purchase provided that the items have not been worn. Shipping charges are not refundable.
Online purchases must be returned to our Online store and can not be returned at one of our Retail stores.
To request a return is very simple:
- Email us at sales@lanciani.com within 7 days after you received your online order and tell us if you want a refund or an exchange for another item. We will email you a Return Authorization# and return address. A Return Authorization number must be obtained BEFORE returning any items.
- Ship your return by UPS or FEDERAL EXPRESS and make sure the RA number is written clearly on the outside of the package and that the shipment is insured for it's value. www.lanciani.com is not responsible for return items being lost or damaged in transit so remember to insure the package for its value.
- Include copy of your original invoice. We will process your refund in the original form of payment as soon as we receive your return shipment.
For purchases made at one of our Retail Stores:
Our return policy for purchases made at one of our Retail Stores is: No Refund. Store Credit or Exchange within 10 days from purchase.
Shipping Policy
Most orders are ready to be shipped within 1-2 days of ordering. If more time is needed we will let you know in advance. In all cases your credit card will not be charged until the day you order is shipped from our office to you. www.lanciani.com ships all on-line orders with UPS. Please note that we can not ship to P.O. Boxes.
The following shipping charges apply to packages shipped in the United States:
Ground service: $10 Items will arrive 5-7 business days
2nd Day Air: $20 Items will arrive in two business days
Next Day Air: $35 Items will arrive next business day
The following shipping charges apply to packages shipped to Hawaii, Alaska and Canada:
Ground service Not Available
2nd Day Air: $30 Items will arrive in two business days
Next Day Air: $45 Items will arrive next business day
Repair Policy
Purchased On-line at www.Lanciani.com:
We will repair any item purchased online through www.lanciani.com. Please email sales@lanciani.com provide your name, telephone, online invoice number and a brief description of the item that needs repair. We will respond with a Return Authorization number and instructions on how to proceed.
Purchased at a Lanciani Retails Store:
We will repair any item purchased at one of our retail stores. Please return the damaged item to one of our Flagship Stores.
Please note: Although there is no charge for the majority of repairs, at times due to the nature of the repair, there may be a $10 - $25 repair charge determined once the item has been inspected. If you have any questions at all feel free to email us at sales@lanciani.com
Privacy Policy
This website will not collect personally identifiable information. We will not sell, share or trade any information that you supply to us with a third party. Any information we collect such as your contact information, shipping address and credit card information is used solely to provide you with a great shopping experience and to enable us to fulfill your online order. By using our website you will not violate any applicable local, state or federal laws.
Security Policy
We are dedicated to protecting your order information. Because of this, all personal data that is transmitted through our site uses the latest SSL (Secure Sockets Layer) technology which encrypts your order information to avoid the decoding of your information by anyone other than Lanciani Travel Jewelry®.
